Support and Assistance
Providing support and assistance to students and researchers at the Academy
If you encounter any problem in the website of the Academy or in the academic system of the Academy or in case you need help or technical support you can send a request for assistance to us and our experts will assist you as fast as possible.
- The Office of Support and Assistance is responsible for providing technical support and assistance in technical matters related to the website of the Academy and the academic system of the Academy only. If you have a question about registration or study at the Academy you can contact us from here.
- Technical support and assistance are provided to the students of the Academy during working hours from Monday to Friday.
Submit a request for support
Describe the problem you face or the assistance you need
Technical Support Manager
Senior Engineer Yaseen Al-Sammarraie
He was born in Baghdad in 1990. He holds a master’s degree in data science from the University of California, San Diego. He holds a master’s degree in business administration from the University of California Los Angeles. He also holds a master’s degree in computer science from the Aalborg Academy and a bachelor’s degree in computer engineering from Al-Rafidain University, in addition to a diploma from the Iraqi Air Force College. He is certified by Microsoft as a professional data scientist and certified by Google as a computer engineer and digital marketer and certified by Harvard University as a computer science teacher and as an educational leader and he has many advanced professional certificates such as a specialization certificate in artificial intelligence from the University of Washington, specialization certificate in business analysis from Duke University, specialization certificate in Marketing from the University of Illinois, specialization certificate in Leadership and Management from Rice University, and a certificate of certified manager from the International Institute of Management and he holds over 100 individual certificates from the world’s best universities.
He has worked in many international companies and institutions such as the Coursera Foundation, Chinese Huawei, American Rice University, Gulf Bank and Arab Technology Company. He is currently a consultant and expert in various fields of technology, including artificial intelligence (self-driving cars and robotics), medicine (tumor detection and chronic diseases), Business (business intelligence and profit growth), design, web, digital marketing and distance learning. He led several successful projects for giant international companies, built numerous websites and advanced systems and founded and contributed to the establishment of many successful companies on the Internet.